Reference

Legal terms for your Indonesia account

Our Legal page puts account rules, wallet checks for DANA, OVO, GoPay and QRIS, and access wording in one place before you open the lobby.

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CONTACT ROUTES

Contact us about legal questions

Fast contact matters when a legal question blocks account access, identity confirmation, or a wallet request. We separate legal messages from general lobby chat so the right team can read your account status, payment trail, and prior replies without mixing them with game questions. Keep screenshots, receipt IDs, and the phone number on your account ready; those details help us check the issue without asking for unrelated data.

Team online

Live chat

Use live chat from the Account menu for time-sensitive legal questions about access, identity checks, or a locked wallet. Our team answers daily from 09:00 to 23:00 WIB and logs the case number.

Legal email

Send documents or longer statements to [email protected] when you need a written answer. Include your account ID, the payment rail involved, and whether the matter concerns DANA, OVO, GoPay, or QRIS.

Account ticket

Open Account > Help > Legal request when you are signed in and want the case linked to your profile. This path attaches wallet history and device session details for faster checking.

DATA HANDLING

How we manage legal data requests

Accurate records protect your account when questions involve eligibility, wallet movement, cookies, or a change request.

Account verification

We may ask for identity details when your account name, phone number, or payment receipt does not match. The check is tied to account safety and legal access, not to unrelated marketing.

Wallet records

DANA, OVO, GoPay, and QRIS transactions create timestamps, receipt IDs, and status messages. We keep those records to resolve balance questions, payment disputes, and lawful requests linked to your account.

Cookie choices

Cookies help us remember consent, session status, and device settings on mobile browsers. You can clear them in your browser, but doing that may require a fresh sign-in check.

Device sessions

Your phone, tablet, or computer session may show IP region, browser type, and login time. We use that trail to investigate account access questions and unusual wallet activity.

Retention period

We keep account and payment records while they are needed for legal duties, dispute handling, and security checks. When those reasons end, we remove or reduce records where local law permits.

Change requests

You can ask us to correct profile details through Account > Help > Legal request. We may ask for a new document if the change affects identity, wallet ownership, or eligibility.

Legal questions before you join

These answers cover the legal points we are asked about before account opening, after a wallet check, or when access changes. They are written for your account relationship with us, not as personal legal advice. If your question involves a specific DANA, OVO, GoPay, or QRIS receipt, contact us with the receipt ID and your account email so we can check the right record.

Your account is governed by our terms, privacy wording, cookie consent, and any rules shown during account opening. You should read them before submitting your phone number, email, or wallet details.

Yes. Access depends on local law, and we may restrict account opening, wallet activity, or lobby access when eligibility cannot be confirmed. We explain the reason through your account message or legal contact path.

We store transaction timestamps, receipt IDs, account references, and status messages to confirm wallet movement and answer disputes. These records are used for legal, security, and payment-check purposes tied to your profile.

Yes. Use Account > Help > Legal request and tell us what detail is wrong. We may ask for proof when the change affects identity, payment ownership, or access where local law permits.

Identity checks help us match your account name, phone number, and wallet records before sensitive actions. They also help us handle disputes, reduce account misuse, and confirm eligibility where local law permits.

Cookies record consent choices, session status, and device preferences. If you clear cookies on your browser, we may ask you to confirm consent again before continuing with account or wallet actions.

Start with live chat or Account > Help > Legal request, then send documents to [email protected] if the issue needs written handling. We attach your case to the account record before answering.

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